Policies
Warranty & Returns

Warranty & Returns

 

Warranty Summary

 

Powder Coated Fixtures

ClaroLux® powder coated fixtures carry a 5-year warranty on the paint. This warranty is only if the paint peels or flakes.

Brass, Copper and Stainless-Steel Fixtures

ClaroLux® Solid Copper, Brass and Stainless-Steel fixtures carry a lifetime structural warranty for repair or replacement. This warranty covers all parts and components except for the lamp, glass and socket.  Copper and brass materials have a living finish and are intended to change color or patina over time.

Well Lights

Well Lights carry a limited lifetime warranty against manufacturer’s defects.  This warranty covers all parts and components, except for the lamp and glass lens. Finish can fade over time when exposed to the direct sunlight. No warranty is included on the finish.

Aluminum Powder Coated Fixtures

ClaroLux® powder coated fixtures carry a 5-year structural warranty for repair or replacement. This warranty covers all parts and components except for the lamp, glass and socket.  Finish can fade over time when exposed to the direct sunlight. No warranty is included on the finish.

Custom Color Fixtures

ClaroLux® Solid Copper, Brass and Stainless-Steel fixtures carry a lifetime structural warranty for repair or replacement. This warranty covers all parts and components except for the lamp, glass and socket.  Custom color fixtures are non-refundable. Custom color fixtures carry a 5-year warranty on the paint. This warranty is only if the paint peels or flakes.

Underwater Lights

ClaroLux® UL3 underwater light carries a 1-year warranty for repair or replacement. This warranty covers all parts and components except for the lamp and glass lens.  NOTE: Do not place these fixtures into water features that are treated with chlorine and/or algae treatment.  These chemicals can be caustic to the raw materials of the UL3.  

Grill Lights

ClaroLux's® GL16 Grill Lights carry a limited lifetime warranty against manufacturer’s defects.  This warranty covers all parts and components, with the exception of the lamp, glass lens and on/off switch.  The on/off switch carries a 5 year warranty from the manufacturer.  The Stainless Steel on the Grill Light can change or patina over time.  No warranty is included on the finish.

Sockets

If the socket in the fixture is no longer functioning properly, please notify ClaroLux® for a replacement part. Sockets come with a 3-year warranty. All ClaroLux® fixtures are designed so that the sockets can be easily replaced in the field by a certified ClaroLux® authorized dealer.

 ClaroLux® Transformers

Transformers carry a limited 15-year warranty against manufacturer’s defects. See below for details.

  • Stainless Steel (SS Series) Enclosures: Lifetime warranty
  • Windings (Core): 15-year warranty
  • Terminal Blocks: 5-year warranty
  • Electrical Components (including contactor switches, resistors, etc.): 3-year warranty

Transformer warranty covers only properly installed and maintained transformers by a certified ClaroLux® Installation Professional.

v  Note: Timers and PhotocellsContact original equipment manufacturer for warranty claims.

Note: Transformers manufactured by MDL or Jefferson Electric are not covered.

Brilliance and Emery Allen Product Warranty

For all product warranty information or warranty claims for Brilliance LED or Emery Allen products go to www.brillianceled.com or www.emeryallen.com.

Returns for Fixtures - Fixtures that are returned to ClaroLux® MUST have an RGA number

All ClaroLux® fixtures are designed and manufactured with the idea that everything on the fixture is replaceable. This creates a system that truly lasts a lifetime. If anything happens to one of your ClaroLux Landscape Lighting® fixtures, simply send it back to us, and we can repair the fixture. 

Fixtures that are returned to ClaroLux® MUST have an RGA number. To replace a fixture(s) that is suspected of having a warranted defect, the original purchaser must contact ClaroLux® and obtain a return goods authorization (RGA) and ship FOB destination to the ClaroLux® Manufacturing Center identified on the RGA. Please send all fixture warranty claims to warranty@clarolux.com. The RGA form can be found though the dealer login under installer literature.

Returns for Transformers - Transformers that are returned to ClaroLux® MUST have an RGA number

Transformers that are returned to ClaroLux® must have an RGA from ClaroLux® Corporate in Greensboro, NC. All warranty claims, please send to warranty@clarolux.com. To replace a transformer that is suspected of having a warranted defect, the original purchaser must contact ClaroLux® and obtain a return goods authorization (RGA) and ship FOB destination to the ClaroLux® Manufacturing Center identified on the RGA. The RGA form can be found through the dealer login under installer literature.

The transformer(s) will be repaired and returned to customer either with a like model swapped out for the returned unit or the actual returned unit being repaired and returned to the customer. ClaroLux® reserves the right to issue a credit, repair, or swap-out with a rebuilt transformer any defective transformer.

If returned transformers are found to require repairs not covered under warranty, then the customer will be notified of the repair charge and given 10 days from the date of estimate to choose to either repair, return un-repaired, or to abandon ownership. Minimum transformer repair fee is $75.00. Transformers held over 30 days (without communication from owner) will be considered abandoned and ClaroLux® will assume ownership. If owner authorizes unwarranted repairs, then the owner will be responsible for all repair, packaging, and shipping costs.

In addition to the above, all returned transformers must be tagged with the customer’s name, contact person, problem encountered, cell phone number, and email address. Do not write on the transformer with a magic marker. The transformer must be packaged properly to avoid shipping damage.  ClaroLux® does not cover damage caused in transit.  

Warranty Details

  • Warranty does not apply to any ClaroLux® Products that have been subjected to misuse, mishandling,    misapplication, neglect (including but not limited to improper maintenance), accident, vandalism, improper installation, improper packaging of ClaroLux® Products returned to ClaroLux®, modification (including but not limited to use of unauthorized parts or attachments), or adjustment, modifications or repair by someone other than ClaroLux®.
  • Warranty does not cover damage due to power surges, power spikes, or the application of voltages outside the acceptable range of voltages as defined in product specifications and instructions. Also not covered, is the application of DC (direct current) power when AC (alternating current) power is required (or vice versa), and the use of non-approved electronic transformers and electronic dimmers.
  • Warranty does not cover ‘Acts of God’ such as lightning, floods, hail, tornado, fire, earthquake, hurricanes, and exposure to extreme weather events.
  • Warranty does not cover water damage to ClaroLux® Products (not specifically sold as ClaroLux® Underwater Products) that have been submerged in water, mounted in an incorrect orientation, improperly assembled, or been subject to excessive contact with water spray from irrigation nozzles or water drainage flows.
  • Transformers must be installed according to provided instructions – evidence of improper mounting or wiring voids the warranty. Transformer housings, when mounted on oceanfront properties must be protected from direct contact with airborne salt or salt spray.
  • It is normal for natural brass and copper finishes to patina, oxidize, and change colors. It is also normal for other types of finishes such as powder coatings to discolor or blister when exposed to sunlight, irrigation systems, reclaimed water, sea water, acid rain, and other sources of aggressive agents. These coatings may also be affected by physical factors resulting in damage to the coatings. These changes are not covered by warranty. The warranty does not cover normal patina or discoloration of finishes on fixtures, including residue build ups from outside contaminants, as this is normal for natural metals and part of the normal transformation of solid brass and copper in outdoor environments. ClaroLux® solid brass and copper fixtures can be cleaned with metal cleaner for those customers who have hard water stains or do not like natural patina.
  • These warranties extend only to the Product ownership by the original purchaser and are void when the original purchaser ceases to own the Product. These warranties are not transferable whether to heirs, subsequent owners, or otherwise.